Air Canada is once again being targeted by the dissatisfaction of passengers, while four actresses on tour on the North Shore were denied access to their return flight.
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Almost a week later, the actress Louise DesChâtelets does not take off when recounting her experience.
“I have never witnessed such a situation. The service, language and tone used by the two Air Canada attendants were appalling. I wept in front of them; that tells you everything. »
The day after the presentation of the play Eight Women, at the Jean-Marc Dion theater in Sept-Îles, the troupe of actresses was to return to Montreal on Friday (September 16) on the wings of Air Canada. At the airport, however, only three of the seven actresses get their boarding passes.
“We had our tickets in hand. They had been paid. But for some reason, our names weren’t in their system. Instead of trying to fix things, the attendants simply denied us boarding claiming that we must have been victims of fraud and that the plane was full anyway. »
However, everything indicates that this was not the case. Photos taken on board by his colleagues suggest that the flight AC-7989 of about fifty seats left Sept-Îles for Montreal with four empty seats. These seats were, in all likelihood, she believes, hers and those of her three acolytes (Sonia Vigneault, Pascale Desrochers and Marie-Andrée Lemieux) left behind.
New tickets at $948.69
Finally, the actresses manage to leave on the next flight, almost 10 hours later, by purchasing new tickets at the astronomical cost of $948.69 (taxes included) each, one-way, assumed for the moment by the Vasco agency in Sept-Îles.
“It makes no sense such a price for shitty service, comments the actress and courier of the Log. Air Canada takes advantage of the world. »
For her part, the CEO of the travel agency involved, Danielle Giasson, is trying to calm things down, refusing to blame Air Canada.
” There was one glitch computer, perhaps questionable customer service, the Telus cellular network that crashed… It’s a set of problems that arose that day. The actresses have not been lucky and we are unhappy. But what they experienced here, she continues, could very well have happened to them at Dorval airport. »
Current currency in the region
Maybe. Nevertheless, a few calls within the community have enabled us to realize that very few people in the region will be surprised by the experience lived by the actresses that day. Mirka Boudreau, CEO of Int-elle Corporation, a project management company of all kinds in Sept-Îles, is formal: “What they suffered is commonplace around here”.
The latter even estimates that these repeated flight delays or cancellations have caused it more than $100,000 in expenses of all kinds (hotels, salaries, etc.) over the past three months. It also estimates that it has lost more than $1 million in contracts, simply because of its inability to travel at the right time for business, due to Air Canada’s service failures.
Earlier this week, Louise DesChâtelets wrote to Air Canada’s head office to complain, among other things, about the services received by the two Air Canada employees that day.
By e-mail, the Air Canada public relations department confirmed that it is currently studying the circumstances relating to this file.
However, it specifies that the reservations of the four actresses “were made with a third party” and that at this stage of their examination, their files indicate “that in their case, no confirmation for this flight” had been transmitted to them.
“This is the reason why staff at the Sept-Îles airport could not issue boarding passes,” concludes the Air Canada spokesperson.